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Also Check: Luxo Living Sauna Review

What is Luxo Living?

Luxo Living is one of the popular furniture online stores in Australia. It has a showroom in Wetherhill Park, NSW.

Luxo Living Coupon

What Should I Know Before Buying From Luxo Living?

You should take note of the delivery process, customer support, warranty, return procedures, and payment option. The details as follow:

Delivery

If the product is in stock, Luxo Living will ship within 4 business days. Time of delivery would depend on your location. Estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 3-5 business days, Perth between 4-8 business days, and for the rest of Australia between 5-10 business days from the date of dispatch. On their website, it says allow up to 10 business days after dispatch for all deliveries (meaning 14 business days after you have made the purchase). However if the product is not in stock, the estimated dispatch date would appear on the product page.

Same day delivery service for Sydney metro areas if you order before 11.30 am.

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Delivery is free for some products, but not for all products. You will see the delivery cost upon checkout. It is recommended to make all purchases at once to save some delivery fees rather than order individually.

The delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging. The driver is responsible for delivering the goods to your doorstep on the ground level of your building. If your place has limited access or is not on the ground floor, Luxo Living suggests getting the help of others to help bringing the items to your place. Only one person on board the vehicle. Sauna or wine fridge is a large and heavy item. You would need to get at least 3 or 4 people to lift the foods.

Ensure that you check the goods carefully upon receiving the delivery. If you found any carton damage, note on the consignment that the packaging is damaged and cross out “received in good condition”. If the item has been severely damaged, you would need to reject the delivery and contact Luxo Living. All items should be opened and checked immediately after delivery. You have 2 business days from receipt of the items to make a damage claim.

You can also opt to collect your order at its Western Sydney warehouse.

Warranty

12 months for all products used in private household, or 3 months for commercial purpose.

Does not cover:

  • Normal wear and tear;
  • Damage arising from abnormal use, misuse or abuse
  • Products which have been modified
  • Products which have not been properly maintained
  • Damage to packaging
  • Minor superficial defects/blemishes
  • Minor variations in dimensions, colour or finishing

It comes with 30-day money-back guarantee. But delivery costs for items purchased on a free shipping promotion will be deducted from the amount of refund along with the return delivery cost if this has been arranged by Luxo Living. A 10% restocking fee will also apply.

Mattresses, mattress toppers and bed sheets must be returned in unopened and sealed packaging, otherwise they would not be accepted for return, due to health & hygiene regulations.

Luxo Living Review

Pros:

  • Range of products
  • Affordable price with lowest price guarantee (T&C apply)
  • ZipPay payment option
  • 24/7 customer support
  • Aesthetically appealing
  • Same day delivery service (T&C apply)
  • Free delivery (for some items)
  • Free transit insurance

Cons:

  • Items are not always available
  • Delivery issues sometimes 
  • Delivery fees

Pros

Range of Products with Affordable Prices

Luxo Living offers a variety of products, ranging from sofa, tables, beds, outdoor furniture, to saunas and appliances (wine fridges and electric fireplaces).

The prices are attractive, especially when they are on sale.

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Lowest Price Guarantee

Luxo Living offers Lowest Price Guarantee. Inform them if you found a lower price for similar product, and they will beat or match the price.

ZipPay Payment Option

With ZipPay, you can buy now and pay later with interest free.

24/7 Customer Support

It is very rare for an online store with 24/7 customer support, but Luxo Living does offer through its hotline number. Many of the purchasers were very satisfied with the customer service provided by Luxo Living (according to ProductReview.com.au).

Aesthetically Appealing

Even though majority of the products come with affordable prices, they look elegant.

Same Day Delivery Service

Luxo Living offers same day delivery for Sydney metro area if you made the order before 11.30 am.

Free Delivery

Click here to see products with free delivery

Free Transit Insurance

According to its website, Luxo Living offers free transit insurance, so you do not need to worry for lost or damaged parts during delivery.

Cons

Cons: Many Products are Out of Stock

Unfortunately many of the products shown on its website are out of stock. When you see the catalogue, watch for ‘Sold Out’ text next to the prices, before you get disappointed.

Cons: Some Delivery Issues

It is advisable to allow 14 business days to get your order, unless if you are in Sydney (they deliver to Sydney areas on the same day). It is not advisable to purchase from them if you need the product right away. Luxo Living uses third party courier, which is not always 100% reliable. Some customers also complained for missing some parts or broken parts.

Cons: Delivery Fees

Some products are offered with Free Delivery. Unfortunately not all of them come with free delivery. Expect some charges upon checkout.


Statistics

According to productreview.com.au there were 546 reviews with 5 star rating (very satisfied), and 283 reviews with 1 star rating (very dissatisfied), which makes the total average rating of 3.6 out of 5.0.

Although there were some dissatisfied customers, the number of very satisfied customers doubled the number of dissatisfied when this article is written.

Price Comparison Luxo Living vs IKEA

Products at Luxo Living at IKEA
Fabric Queen Bed
$259.96 (on sale. Normal price $399.95)
$929
Sofa bed
6 Seater Sofa Bed with Ottoman $598 (normal price $629)
$749 for a 3 seater sofa bed)
Dining Set
Dining table with 6 chairs $479 (normal price $679)
$1269

As you can see above, you can save a lot by buying from Luxo Living.

Check out: Cheap Sofa Bed under $200 and $500

Summary
Review Date
Reviewed Item
Luxo Living Furniture
Author Rating
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