After for Zanui Review?
What Should I Know Before Buying at Zanui?
You should take note of the delivery process, customer support, warranty, return procedures, and payment option. The details as follow:
Office and Showroom
Zanui has an office in Alexandria, NSW, but no showroom is available. Their customer support opens on Monday to Friday, from 9 am to 5 pm.
When you order multiple items, you may receive multiple deliveries delivered by various couriers since items may be sent from different warehouse locations. Unfortunately couriers may not able to specify an exact delivery time for small to medium items, but for large items they may be able to advise morning or afternoon for delivery. You cannot request for specific delivery date or time.
Small items will be delivered by Australian Post. Medium sized items will be sent by carriers, who will not give you a call to arrange a suitable delivery time. However you can track the status of your item. Large furniture items normally are shipped using a two man delivery service. The carrier will contact you to arrange a delivery date that suits you best. Zanui has the right to cancel an order if the delivery may result in unusually high freight charges (such as to remote delivery locations, or island deliveries).
You have to note any damage to the box as well as any damage to the item itself, and notify Zanui as soon as possible after receipt of the item. Any damage to the item after delivery will not be covered and may complicate your claim for in-transit damage. If you believe that the damage is too severe, do not accept the package.
Majority products have delivery fees. You can find out the delivery fees upon checkout. Some products have free shipping offer, but for selected areas only. Use the shipping estimator on their website.
All purchase will be covered by a warranty or the consumer guarantee provisions of the Australian Consumer law, which allow you to return the item within 30 days of having received it. You can choose for a store credit or a refund of the amount you paid minus the original cost of shipping the items to you. For non small items, you will be responsible for the cost of returning to Zanui.
Returned product(s) must be unused and in the original packaging. You would also need to provide proof of purchase. If these conditions were not satisfied, Zanui can refuse to accept the return, or to deduct an additional handling fee of up to 25% of the product price from your refund or store credit.
The following items are not eligible for a change of mind return:
- mattresses, bed linen and pillows (for health and hygiene reasons);
- items that have been assembled, used, damaged, altered, washed or laundered;
- made-to-order items;
- gift vouchers;
- commercial orders; and
- items that were marked as in clearance on the date of purchase. Items in clearance present a *LAST CALL* badge.
Check here to see the details of the return procedure.
At this time of writing, Zanui received 787 reviews with 5 star rating, and only 174 reviews with 1 star rating, make an average rating of 4.0 out of 5.0 at Productreview.com.au.
Various range of products
Value For Money
Zanui offers good quality products with lower price compared to similar products on the market. Many of the purchasers are happy with the quality.
Helpful Customer Service
The majority of the purchasers are satisfied with the customer service of Zanui. Their issues are solved, except during the time when Zanui was in voluntary administration.
Pay in instalments through Afterpay
Zanui works with Afterpay, where you can split your purchase into 4 instalments.
Many of the negative Zanui reviews made recently were because the purchasers did not receive their orders on time, due to Zanui was involuntarily administration. However, Zanui is now acquired by Merlin Brands and is back to normal trading.
No Customer Support Outside Office Hours
Their office opens from Mon to Fri from 9 am to 5 pm. Therefore, if you had issues assembling during outside office hours, there would be no assistance from Zanui.
As Zanui sends items from various warehouses, it can take some time to get all of your items. And some items are sent without notifying you first.
Zanui vs IKEA
|Product||at Zanui||at IKEA|
|Two seater sofa bed||
Zanui offers more variety of products, with price ranging from low to high. Some of the products are more expensive than IKEA, but with better material.