Are you looking for Zanui review? I bought some items from them, and I will share my experience here.
Zanui is one of the popular online furniture retailers in Australia. It was acquired by Marlin Brands in late 2019. Marlin Brands is an established retail store specialising in home, office, and outdoor merchandise. Their products are spread in over 15,000 retail outlets across Australia. They have spread to international markets including New Zealand, the US, and Europe.
So is Zanui legit?
Sure it is, although they entered voluntary administration back in 2019 prior to the acquisition by Marlin Brands.
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Price Comparison Zanui vs IKEA:
Zanui offers more variety of products, with price ranging from low to high. Some of the products are more expensive than IKEA, but with better material.
Get an image of how your room will be after putting in the furniture, or after a renovation, here
Things You Should Know Before Buying from Zanui
Before you bought from Zanui, you should know that when you order multiple items, you may receive multiple deliveries delivered by various couriers since items may be sent from different warehouse locations. Unfortunately couriers may not able to specify an exact delivery time for small to medium items, but for large items they may be able to advise morning or afternoon for delivery. You cannot request for specific delivery date or time.
Small items will be delivered by Australian Post. Medium sized items will be sent by carriers, who will not give you a call to arrange a suitable delivery time. However you can track the status of your item. Large furniture items normally are shipped using a two man delivery service. The carrier will contact you to arrange a delivery date that suits you best. Zanui has the right to cancel an order if the delivery may result in unusually high freight charges (such as to remote delivery locations, or island deliveries).
You have to note any damage to the box as well as any damage to the item itself, and notify Zanui as soon as possible after receipt of the item. Any damage to the item after delivery will not be covered and may complicate your claim for in-transit damage. If you believe that the damage is too severe, do not accept the package.
Majority products have delivery fees. You can find out the delivery fees upon checkout. Some products have free shipping offer, but for selected areas only. Use the shipping estimator on their website.
All purchase will be covered by a warranty or the consumer guarantee provisions of the Australian Consumer law, which allow you to return the item within 30 days of having received it. You can choose for a store credit or a refund of the amount you paid minus the original cost of shipping the items to you. For non small items, you will be responsible for the cost of returning to Zanui.
Returned product(s) must be unused and in the original packaging. You would also need to provide proof of purchase. If these conditions were not satisfied, Zanui can refuse to accept the return, or to deduct an additional handling fee of up to 25% of the product price from your refund or store credit.
The following items are not eligible for a change of mind return:
- mattresses, bed linen and pillows (for health and hygiene reasons);
- items that have been assembled, used, damaged, altered, washed or laundered;
- made-to-order items;
- gift vouchers;
- commercial orders; and
- items that were marked as in clearance on the date of purchase. Items in clearance present a *LAST CALL* badge.
Check here to see the details of the return procedure.
I bought 3 Piccadilly Single Bed Frame (no longer sold) and Bonnell Pocket Spring Mattresses from Zanui. Prior to purchase, I compared with other retailers and found that Bonnell Pocket Spring Mattress is the best for the value of money. I did not want something too cheap, ones that can make back pain and might only last for a year or even less. But I did not want to spend over $150 too because it was for investment purpose. Bonnell Pocket Spring Mattress looked more durable than other mattresses sold at a similar price. It is also hypoallergenic and mite resistant.
I also liked the design of the furniture at Zanui. Many of them are minimalist and modern design. But you can also find vintage furniture there. Basically Zanui offers so many varieties of products. There are over 20,000 products available across over 500 brands, including residential and office furniture, kids furniture, nursery furniture, outdoor furniture, bed & bath homewares, etc. The prices range from low end to high end. But majority of them are in low to medium price range.
Unfortunately, I had some delivery issue when I bought from Zanui. There should be 6 boxes delivered. But I only received 5. The courier messed it up and lost it. The customer service at Zanui continuously communicated with me the update of the investigation and finally offered me a refund or a 110% store credit. I would give them five stars for customer service.
The items I bought looked the same as on the website. In terms of assembling the bed frame, I found it was a bit more difficult than IKEA products. The instruction at IKEA is clearer. But compared to Harvey Norman, or Amart, Zanui is no different.
In terms of quality, it is pretty good for the price I paid.
I also compiled the reviews from productreview.com.au. At this time of writing, Zanui received 876 reviews with 5 star rating, and only 181 reviews with 1 star rating, make an average rating of 4.2 out of 5.0.
Many of the purchasers are happy with the quality. The majority of the purchasers are satisfied with the customer service of Zanui. Their issues are solved, except during the time when Zanui was in voluntary administration.
Many of the negative Zanui reviews made last year were because the purchasers did not receive their orders on time, due to Zanui was involuntarily administration. However, Zanui is now acquired by Merlin Brands and is back to normal trading.
Their office opens from Mon to Fri from 9 am to 5 pm. Therefore, if you had issues assembling during outside office hours, there would be no assistance from Zanui.
As Zanui sends items from various warehouses, it can take some time to get all of your items. And some items are sent without notifying you first.
Zanui offers affordable furniture. If you are looking to pay by instalment, Zanui works with Afterpay, where you can split your purchase into 4 instalments.